{"id":2980,"date":"2021-07-26T14:11:55","date_gmt":"2021-07-26T12:11:55","guid":{"rendered":"https:\/\/agnieszkaches.pl\/en\/?page_id=2980"},"modified":"2023-10-03T21:47:14","modified_gmt":"2023-10-03T19:47:14","slug":"customer-experience-management","status":"publish","type":"page","link":"https:\/\/agnieszkaches.pl\/en\/customer-experience-management\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2980\" class=\"elementor elementor-2980\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5d24f9 elementor-section-full_width odd featured elementor-section-height-default elementor-section-height-default\" data-id=\"f5d24f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e35f898\" data-id=\"e35f898\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32adea4 elementor-widget elementor-widget-leverage-slider\" data-id=\"32adea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"leverage-slider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<section class=\"hero p-0\">\r\n\t\t\t<div class=\"swiper-container slider-container no-slider animation slider-h-auto slider-h-75\" data-speed=\"10000\">\r\n\t\t\t\t<div class=\"swiper-wrapper\">\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"swiper-slide slide-center slider-item\">\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-aos=\"zoom-out-up\" data-aos-delay=\"400\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/10\/customer-satisfaction-1-kopia.jpg\" class=\"slider-image full-image \" alt=\"CX Management\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"slide-content row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12 d-flex justify-content-center inner\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"slider-outline  center text-center text-md-center\" style=\"width: 80%\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"title effect-static-text title effect-static-text\" data-aos=\"zoom-out-up\" data-aos-delay=\"400\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tCX Management\t\t\t\t\t\t\t\t\t\t\t<\/h1>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"description description\" data-aos=\"zoom-out-up\" data-aos-delay=\"800\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tTailor-made training that addresses your organization's needs\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons buttons\" data-aos=\"zoom-out-up\" data-aos-delay=\"1200\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"d-sm-inline-flex justify-content-center\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a77e2d8 auto-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a77e2d8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ceca1e col-2-right\" data-id=\"9ceca1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e4b898d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e4b898d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-db796b4\" data-id=\"db796b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53260ee elementor-widget elementor-widget-text-editor\" data-id=\"53260ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Customer Experience Management \u2013 training &amp; consulting<\/strong><\/p><p>Diligent customer experience management is vital for building competitive advantage, customer loyalty, brand strength, and resilience. My role is to assist you in creating and implementing a CX management strategy that gives all those results and addresses any specific challenges you might be facing. Our expertise covers traditional, digital, and omnichannel products and services.<\/p><p>The present era has been given names like \u201cthe experience economy\u201d and \u201cempathy age\u201d; organizations are becoming inwardly and outwardly more human-centered or customer-centered. In a survey conducted in the UK, businesses ranked CX management as the most important for improving market performance (2015, Adobe survey). The recent acceleration of digitalization is another factor that has heightened the importance of CX Management in organizations. Customers expect seamless, effortless, intuitive experiences through all the channels that leave them with positive emotions.<\/p><p>\u00a0<\/p><p><strong>Companies that benefited from training<\/strong> in the past: PKO BP SA, Orange, AgataMeble, Jeronimo Martins, Benefit System, Olini.pl, T-Mobile, Decathlon, Aluplast, BigBen, Polish Institute of Education Research (IBE), among others.<\/p><p>\u00a0<\/p><p><strong>Examples of topics covered in training and consulting:<\/strong><\/p><ul><li>Experience: psychological aspects of consumer behavior, human psychology, and physiology for interface design<\/li><li>Who is your customer: types of customers, customer lifetime value, extreme customers, stakeholder mapping, empathy maps, personas<\/li><li>Understanding the customer: sources of customer information, identifying the needs and jobs-to-be-done; O-data and X-data (Voice of Customer), types of research in CX, the value of ethnographic research, big data<\/li><li>Customer Journey, Customer Experience Mapping &#8211; types of maps, digital visualization tools<\/li><li>Customer Journey mapping workshop facilitation \u2013 organic map design through a workshop with customers<\/li><li>Working with the experience map: corrective initiatives, Customer Voice in an organization &#8211; closing the feedback loop<\/li><li>CX Management strategy and implementation \u2013 the business case, alignment with digitalization, HR, brand management<\/li><li>Design Thinking for CX management implementation<\/li><li>Key CX metrics definition and analysis: NPS, CSAT, CES, Advocacy Gap<\/li><li>Experience Design: working with insights, creative techniques, new products, brand extensions<\/li><li>Designing ideal states and interactions for key touch points, designing for X, designing for emotions, designing WOW moments, use of gamification and behavioral economics, prototyping and testing solutions<\/li><li>Brand strategy versus CX strategy \u2013 synergy and bottom-up progressive metrics (\u201cBrandX\/CX book\u201d)<\/li><li>Customer-centered organizational culture &#8211; good practices, CX management team<\/li><li>The role of employees in CX strategy (Employee Experience, Employer Branding, and Employee Engagement), CX metrics vs. HR metrics.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-73d3521\" data-id=\"73d3521\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21483f1 elementor-widget elementor-widget-image\" data-id=\"21483f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"780\" height=\"519\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/CX-Management-szkolenie-1024x682.jpg\" class=\"attachment-large size-large wp-image-2849\" alt=\"\" srcset=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/CX-Management-szkolenie-1024x682.jpg 1024w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/CX-Management-szkolenie-300x200.jpg 300w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/CX-Management-szkolenie-768x512.jpg 768w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/CX-Management-szkolenie.jpg 1400w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edaa058 elementor-widget elementor-widget-image\" data-id=\"edaa058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/07\/Customer-experience-management-3-768x1024.jpg\" class=\"attachment-large size-large wp-image-2825\" alt=\"\" srcset=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/07\/Customer-experience-management-3-768x1024.jpg 768w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/07\/Customer-experience-management-3-225x300.jpg 225w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/07\/Customer-experience-management-3-1152x1536.jpg 1152w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/07\/Customer-experience-management-3.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33e72c4 auto-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33e72c4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0545d70\" data-id=\"0545d70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7edc1a elementor-widget elementor-widget-leverage-heading\" data-id=\"a7edc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"leverage-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"text-center\">\r\n      <h2 class=\"heading featured\">\r\n        How you will benefit, what you will learn:      <\/h2>\r\n    <\/div>\r\n\r\n  \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bc75f51 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bc75f51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2ca5272 col-card\" data-id=\"2ca5272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0f2855 elementor-widget elementor-widget-leverage-heading\" data-id=\"b0f2855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"leverage-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"text-center\">\r\n      <h4 class=\"heading\">\r\n        FOR YOU      <\/h4>\r\n    <\/div>\r\n\r\n  \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c2184 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"73c2184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to research customer needs and find valuable insights<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">usage of diverse CX tools (e.g., customer journey mapping, empathy map)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to research customer needs and find valuable insights<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to set CX metrics and how to work with them<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to merge CX management and brand strategy for enhanced results<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to design experiences for customer delight<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">how to use elements of gamification and behavioral economics in CX design<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">examples and good practices of CX implementation from diverse business sectors and countries.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66c403c col-card\" data-id=\"66c403c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3167092 elementor-widget elementor-widget-leverage-heading\" data-id=\"3167092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"leverage-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"text-center\">\r\n      <h4 class=\"heading\">\r\n        FOR YOUR ORGANISATION      <\/h4>\r\n    <\/div>\r\n\r\n  \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e71cd3a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e71cd3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">a better understanding of customers: deeper diagnosis of needs and problems<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">improving services\/products or creating new ones<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">creating a customer-centric organizational culture - integrating CX into HR processes, corporate <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">metrics, brand management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">stronger employees\u2019 engagement in the CX activities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">increased customer satisfaction, propensity to recommend, and higher levels of loyalty<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">growth of word-of-mouth marketing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae9f018 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae9f018\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d409440\" data-id=\"d409440\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5519b1 elementor-widget elementor-widget-leverage-heading\" data-id=\"f5519b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"leverage-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"text-left\">\r\n      <h2 class=\"heading featured\">\r\n        Offer of Training and Consulting      <\/h2>\r\n    <\/div>\r\n\r\n  \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c623d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c623d5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d339291\" data-id=\"d339291\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1e4251 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"c1e4251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/agnieszkaches.pl\/en\/training-culture\/\" tabindex=\"-1\"><img decoding=\"async\" width=\"1400\" height=\"933\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/Komunikacja-zarzadzanie-i-marketing-miedzykulturowy.jpg\" class=\"attachment-full size-full wp-image-2856\" alt=\"\" srcset=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/Komunikacja-zarzadzanie-i-marketing-miedzykulturowy.jpg 1400w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/Komunikacja-zarzadzanie-i-marketing-miedzykulturowy-300x200.jpg 300w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/Komunikacja-zarzadzanie-i-marketing-miedzykulturowy-1024x682.jpg 1024w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/Komunikacja-zarzadzanie-i-marketing-miedzykulturowy-768x512.jpg 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/agnieszkaches.pl\/en\/training-culture\/\">Cross-Cultural Management<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e3a803e\" data-id=\"e3a803e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f94c5fb elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"f94c5fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/agnieszkaches.pl\/en\/design-thinking-traning\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"933\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/design-thinking-szkolenia-online.jpg\" class=\"attachment-full size-full wp-image-2857\" alt=\"\" srcset=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/design-thinking-szkolenia-online.jpg 1400w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/design-thinking-szkolenia-online-300x200.jpg 300w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/design-thinking-szkolenia-online-1024x682.jpg 1024w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/design-thinking-szkolenia-online-768x512.jpg 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/agnieszkaches.pl\/en\/design-thinking-traning\/\">Design Thinking<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-090cf22\" data-id=\"090cf22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0dd2c6 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"c0dd2c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/agnieszkaches.pl\/en\/customer-experience-management\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"933\" src=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/cx.jpg\" class=\"attachment-full size-full wp-image-2858\" alt=\"\" srcset=\"https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/cx.jpg 1400w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/cx-300x200.jpg 300w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/cx-1024x682.jpg 1024w, https:\/\/agnieszkaches.pl\/en\/wp-content\/uploads\/2021\/09\/cx-768x512.jpg 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/agnieszkaches.pl\/en\/customer-experience-management\/\">CX Management<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CX Management Tailor-made training that addresses your organization&#8217;s needs Customer Experience Management \u2013 training &amp; consulting Diligent customer experience management&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2980","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/pages\/2980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/comments?post=2980"}],"version-history":[{"count":7,"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/pages\/2980\/revisions"}],"predecessor-version":[{"id":3052,"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/pages\/2980\/revisions\/3052"}],"wp:attachment":[{"href":"https:\/\/agnieszkaches.pl\/en\/wp-json\/wp\/v2\/media?parent=2980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}